Burbank Housing Management Corporation
Burbank Housing provides a decent, affordable, and pleasant environment for residents and their guests. The philosophy is to not only provide a dwelling, but to also offer opportunities to live healthier, more fulfilling lives. Once the construction work is completed, Burbank Housing Management Corporation steps in to transform the units into homes for people. On-site managers work closely with residents to establish a sense of community pride. Through its community services program, Burbank participates with existing agencies and organizations to bring a variety of programs, services, and events to its communities. Many residents eventually transition into homeownership. The ultimate goal is to ensure those residents, neighbors, and the public-at-large see these properties as a valuable asset to the entire community.
Property Management Strategies
Burbank Housing strives to maintain the social livability of its properties through a high level of on-site management, including staff training and accountability, and clear communication to tenants of expectations for appropriate and courteous social interaction. Physical maintenance is provided through regular inspections, prompt response to emergency repair needs, and a systematic program of regular maintenance. A low level of unit vacancy is maintained by providing suitable property conditions, understanding rents in relation to the market, efficient physical turnover of units, maintenance of up to date waiting lists, establishment of an outreach and advertising policy, and staff accountability for filling vacancies. Services coordination and community enrichment efforts are maintained though the services coordination program and staff. Burbank Housing seeks to supplement resources for community services though solicitation of grant income.
Financial performance is achieved though accurate property budgeting and financial reporting, development of financial strategies for each property, and adequate staff resources to follow through on financial plans. Each property needs to maintain an adequate maintenance reserve to assure that routine maintenance and anticipated replacements can be accomplished.
Types of Housing
Family rental housing is available to all low-income people. It is intended to meet a range of incomes with various rent tiers from affordability at 30% of median income up to affordability at 60% of median income. All household sizes are served through this program with units ranging from studios to four bedrooms. This type of housing accounts for the majority of Burbank's housing production.
Acquisition and rehabilitation of existing housing is a strategy used to create, preserve and improve affordable housing. Burbank has acquired existing rental housing for a variety of reasons, including preservation of existing affordable programs in housing being sold by private investors, the creation of supportive housing for tenants with special needs, and the rehabilitation of blighted housing.
Special needs housing is available to people with disabilities and other identified groups, such as seniors and farm workers. The development of special needs housing has been driven by community priorities and by the availability of unique funding sources for this type of housing. To the extent that this housing is supportive housing where services are provided, Burbank will collaborate with another agency that provides the service component. Special needs housing can be developed as a separate project or integrated into larger rental developments.
Property Management Staff
Director of Property Management: Responsible for all aspects of property management operation with an emphasis on financial performance. Supervision of regional property management staff, assists the executive director in administration, development and implementation of Burbank's policy and procedure.
Assistant to Director of Property Management: Responsible for assisting the Director of Property Management in all aspects of property management operations with an emphasis on compliance, maintenance, and occupancy.
Community Services and Resource Manager: Supervises the team of community services coordinators, ensures that services are being provided per regulatory agreements and property needs. Initiates fundraising activities and researches grant proposal opportunities.
Community Services Coordinator: Primarily responsible for ensuring residents receive services as required by various funding or regulatory agreements entered into by Burbank Housing. Responsibilities include assessing community needs and coordinating and implementing supportive service programs with other community resources.
iCAM Support Manager: Primarily responsible for ensuring that resident managers and assistant resident managers are receiving computer and software support, training on iCAM and ACCUCert software data entry and processing, and for maintaining the iCAM and ACCUCert policy and procedures manual.
Compliance Manager: Primarily responsible for ensuring that Burbank Housing is current in gathering accurate data, submitting all compliance-related reporting, and reviewing and approving resident files.
Compliance Specialist: Responsible for ensuring that resident files are consistent with company file audit policy. Reviews, corrects, and makes clarifications to resident files. Assists on-site staff with proper certification processing, proper record retention, and reconciling compliance files with main office records.
Leasing Manager: Responsible for oversight and direction of new project occupancy as it pertains to marketing, occupancy timelines and staff efficiency. Works with staff at existing properties to develop and implement strategies to maintain low vacancy rates and to facilitate occupancy of vacant units.
Maintenance/Rehab Construction Manager: Responsible for devising and implementing any measures necessary to maintain properties to the standard established by Burbank Housing.
Property Management Coordinator: Responsible for providing assistance to the regional property manager with maintenance of the properties, including interaction with resident managers and maintenance staff in prioritizing maintenance issues.
Maintenance Field Staff: Responsible for completing work orders received by the resident manager and oversight of the daily maintenance of assigned properties.
Regional Manager: Responsible for supervising the daily operations of properties owned or operated by Burbank Housing and independent third party contracts, working within approved budgets, and reducing vacancy loss.
Resident Manager; Assistant Resident Manager: Responsible for oversight of daily operations of assigned properties. Reviews applications for potential tenants, leases apartments, collects rents and deposits, coordinates maintenance of property, prepares necessary reports, supervises on-site staff, investigates and resolves tenant complaints.